Returns & exchanges

What you can send back

Items need to be unworn, unwashed and with the original tags attached.

How to start

Email us at hello@relyscrubs.com with your order number and what you’d like to send back, and whether you’d like a refund or a different size or colour. We’ll reply with a prepaid return label and instructions.

Return postage

Returns are free: we pay the return postage.

Exchanges

Want a different size or colour? Tell us in your email. Once your return arrives, we ship the new one to you.

Refunds

Once your return arrives and we’ve checked it, we refund you to your original payment method and email you to let you know. Refunds usually appear on your statement within 5–10 business days.

Damaged or wrong items

If something arrives damaged, or it isn’t what you ordered, email us at hello@relyscrubs.com with your order number and a photo, and we’ll sort it out with you.

Bought somewhere else?

If you bought from us somewhere other than this website, such as through Shopify, please return it through the place you bought it.